I like to thank Tyler Clark for providing the highest and friendly car service
Jul 2 2015
My hubby and I were in the market for a new car, and we ultimately decided upon a 2015 Toyota Rav4 Limited. After wading through the various factors: incentives/promotions/rebates, dealership ratings, individual dealership 'perks', and of course cost - we chose Hendrick Toyota of Apex NC. Competition is fierce, which is a good thing for us consumers. So it is quite a compliment that after that MUCH research, we were delighted to land here. We knew EXACTLY what we wanted and how much we were willing to pay for it (upgrades and add-ons included). This made the difference between an experience that was quite enjoyable, vs the layered and typical stresses of buying a new car. Our sales guy Alstin Vanderford was fantastic. We have been singing his praises to MANY people! Thank you for making our experience such a joyful one. When is the last time you heard someone say THAT about a car dealer? Actually, everyone that we had encounters with were great: from the sales manager Ash Bhattari, to the finance guy Steven Griffin, and Raven Durham - the gal in the Service Department who made sure that our first service appt was scheduled before we left the dealership. I'm sure there were others behind the scenes, who contributed to our overall great experience. To those of you, THANK YOU!!!! All were a joy to deal with - knowledgeable, informative, friendly, accommodating and professional throughout. They ALL worked together as a team, streamlining all the way - with one goal and purpose in India - to take care of us, their customer. It was a great experience, from beginning to end. Certainly nothing like the typical 'car salesmen', negative stereotype. We felt very comfortable, very taken care of, and NO pressure. I have every confidence that their service dpt is every bit as 'par excellence' as the other departments. I will post a review after our first scheduled service appt in September. Kudos to ALL at Hendrick Toyota of Apex. I HIGHLY RECOMMEND this dealership.
Jun 10 2015
Price Transparency - something you don't come upon frequently in car sales
In preparing to become educated about the pricing beyond my new RAV4, I scoured the internet for information and talked with about 5 different dealers. I was about to place the purchase from another dealer when I learned about Toyota of Apex. I looked them up on the internet and found they are the only ones who actually show invoice price very transparently, and the invoice price actually matched that of edmunds.com. I was very impressed with this, and so decided to hold off with my purchase from Fred Anderson until I could check out Toyota of Apex. Sure enough, I went through the negotiation process with Apex, and, although time consuming, the invoice I was shown was the same as what was posted on the internet; no surprises! Nothing hidden. All the pricing was very transparent unlike the other dealers. Just do your homework first to become educated on the exact model of car you want. Then talk price. All the sales people are very nice, and wanting to help. Three cheers for Kenny!!!! Shop no further until you check them out.
Dec 17 2014