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I was very impressed by the team at Hendrick Toyota. They greeted me professionally with no wait time for maintenance work. Louise, one of the managers, went above and beyond by taking care of a problem outside of the normal maintenance inspection. Thank you to Hendrick Toyota in Apex!!
I called your service department Saturday morning after spending Friday night tossing and turning, wondering how I was going to get my car fixed before I had to leave town on Monday morning. AAA had informed us earlier in the evening that our Pontiac Vibe's starter was probably broken. The problem was compounded by my decision to NEVER use Thompson Buick, our usual provider, ever again b/c of their declining commitment to service. I cannot tell you how relieved I felt to speak to Burke McGuone and hear him say, "Yes, we can definitely take care of that." Someone might not think such a simple statement could be so powerful, but when things all seem to be going wrong at the same time, those are exactly the words you want to hear. AAA towed our Vibe to your dealership, and Burke was as confident in your mechanics in person as he was over the phone. The bottom line was our car was repaired and a recommendation for future preventative service was made. Cars sometimes break - there's no getting around that. It's usually awful, but what always makes it worse is wondering if your mechanic has the skill and knowledge to diagnose and repair the problem, then charge a fair price for the fix. I see I don't have to worry about that at Hendrick. I am very appreciative of Burke's positive attitude and his follow through. My husband and I both felt reassured by his obvious competence, and as a bonus, by his actual niceness. He has earned your dealership a new customer.
We were really pleased with our experience buying a new Corolla. Michele Chavis was terrific to work with. Michele answered all our questions and gave us time to make up our minds. We highly recommend Michele to our friends. Ron in the finance department helped us close the deal smoothly. It had been a long time since we bought a car. We approached buying a car with great concern about slick sales-people and high-pressure and were so pleased we didn't experience any negatives at Hendrick. We were very happy with our entire experience and are very excited about the new car! Thank you Michele, Ron, and everyone.
Just bought a 2015 highlander.Abdel was the best salesman we've ever had.the whole experience was excellent.
Available for transfer from another Hendrick Automotive Dealership in Cary, Nc