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|White Diamond Pearl|
|2.4 L/144 4 Cylinder Engine|
|All Wheel Drive|
I have to admit I was suprised in the level of service I received. Tuana was first to get me in the door by following up phone calls from my service experience for my current car at the time, but it was the level of service that Thomas Woods gave. Je first found what I was looking for and understood that a budget was my biggest concern. He took extra time to consider what I could afford and got me an excellent deal for an awesome car. I was skeptical because I really loved my Yaris, and he kept at it until I found another car that i extremely love that fit in my budget. I highly recommend going and checking the Hendrick Toyota in Apex and talk with Thomas Woods.
Hendrix Toyota of Apex, great team, great facilities, phenomenal selection of models. No pressure. Mike Bailey our sales person, absolutely listened to our needs, met em!
I came in recently after having gone to another Toyota dealership where I was told I had a busted axle. At the other dealership I was quoted over $600 for the repair. I assumed if it was covered under warranty they would have alerted me. They didn't have the part so I left and called Hendrick. When I came in, I was fortunate enough to be received by the Service Director, Brian Flick. I explained the repair needed, and he immediately confirmed based on mileage and model that the repair was covered by the Toyota 60 months/60,000 miles Powertrain Warranty. They provided a loaner vehicle and within a couple days the repair was completed. Thank you Brian!
I recently brought my Toyota Highlander in for warranty service. When I picked it up, Caitlin Lourie was more than helpful! She sat with me to explain all of the features of my new (to me) car even though I had bought my car from another dealer in Tennessee. I never felt rushed, only appreciated. She followed up with me through email to check on my car several times. Caitlin was amazingly knowledgable about Toyotas and answered all of my questions. Caitlin is truly a rockstar!
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