" I recently brought my Toyota Highlander in for warranty service. When I picked it up, Caitlin Lourie was more than helpful! She sat with me to explain all of the features of my new (to me) car even though I had bought my car from another dealer in Tennessee. I never felt rushed, only appreciated. She followed up with me through email to check on my car several times. Caitlin was amazingly knowledgable about Toyotas and answered all of my questions. Caitlin is truly a rockstar! "